Sabre’s computer system went down causing worldwide airline delays

6 Aug

 

Whether we are frequent flier or just take the occasional flight, we all know that delays to expect delays. When those delays do happen they are usually the result of weather or a single terminal going down. The latter is what one Alaska Airline agent thought the problem was when attempting to check a passenger in last night at Sea-Tac International Airport. After trying other terminals it was soon apparent that the problem was more wide spread then just the one terminal, that counter or even Sea-Tac airport. It was soon discovered that it was a worldwide problem cause by the Sabre system going down.

“Sabre is experiencing a system issue,” the company said in a tweet shortly after it began. “Our technology team is working as quickly as possible to resolve the situation.”‘

Sabre is a company that provides reservation and other services to over 400 airports all over the world. When the system went down sometime between 8:00 and 9:00 pm (PT) Monday night it affected hundreds of flights at 300 or more airlines. The outage last for around 2 and a half hours when the computers finally came back online at 11:20 pm (PT). The Sabre company is still investigating why the outage happened and what they can do to prevent it from happening in the future.

“As a result, the check-in process may take longer than usual and there may be some delays to flights,” the Virgin Australia spokeswoman said.

During the time that the system was down the airline agent had to resort to the old fashioned way of using pen and paper. The process was slow and inconvenient for everyone involved.

For more on this topic you might try the following articles:

 

 

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